How should I care for my jewellery?

To keep your jewellery looking beautiful for longer time, wear it after applying perfume, hairspray, and makeup. Avoid spraying perfume directly on your jewellery.

Can I wear my jewellery while bathing, swimming, or exercising?

We recommend removing your plated jewellery before bathing, swimming, or exercising. Water, sweat, and chemicals can affect the finish, especially on plated jewellery.

How should I store my jewellery?

Store your jewellery in a soft pouch, separate from other pieces, to avoid scratches, tangling, or damage.

How do I clean plated jewellery?

Clean plated jewellery gently with a soft cloth. Do not rub it harshly, as this may affect the plating.

How do i check the details of a jewellery piece?

Each piece has relevant description regarding weight, color and dimensions provided below the thumbnail.

Do you offer free shipping?

Yes, we offer free shipping on orders.

Where can I find delivery details?

You can see delivery details and costs at checkout before placing your order.

Will I receive tracking details?

Yes, all orders are shipped with a tracking number.

What payment methods do you accept?

We use Razorpay as our payment gateway, which supports 24+ payment options including cards, UPI, net banking, wallets, and more.

Do you offer exchanges?

Yes, we offer exchanges only if you receive the wrong item or a damaged product.

Do you offer refunds?

No, we do not offer refunds. Exchanges are available only for eligible wrong or damaged items.

What proof is required for a damaged item exchange?

For damaged items, please provide an opening or unboxing video that clearly shows the damage as proof.

How can I request an exchange?

To request an exchange, contact us by email or WhatsApp with your order details, photos or videos, and a short description of the issue.

How can I contact you?

For any questions or concerns, you can contact us at:

Email: bluebutterfliesstore@gmail.com

WhatsApp/Phone: +91 9217661163

Instagram: @bluebutterfliesstore

Available from 9 AM to 6 PM , Monday to Saturday.